Concierge Install Support

Please fill out and submit this form to request On Controls Professional Dealer Installation Concierge support.

When submitting your Concierge Support request, please provide a 24 to 48 hour window before the installation date. Concierge support will ensure one of our techs is available when you need assistance while on the job site. After submitting the form below, one of the techs will respond with follow up questions regarding the setup and will request a backup file of your current programming design. Once the tech has familiarized themselves with your setup, they will be better suited to answer questions while you are on site.

**Note** This is not a programming service. We do offer a Quick Start programming service for our Approved dealers if you are looking for programming help.

Contact Info

First Name *:

Last Name *:

Email *:

Company *:

Phone *:

Project Info

Customer/Project Name *:

Customer account username *:

Date of Install *:

Time of Install *:

Will this installation be residential or commercial? *:

Number of rooms with controlled equipment *:

Number of dealer employees onsite for installation *:

Project Details

Please detail each room's controlled devices, and how you plan to control them (IR, IP, or RS232/Serial) *

Any/all handsets to be configured for the project, i.e. iPhone, iPad, Samsung Galaxy S4, etc. *

Please tell us anything else about the project which may be helpful